Sober Living Platform Development for a Leading US-Based Healthcare and Wellness Company [Case Study]

Healthcare organizations increasingly rely on digital platforms to expand their reach, improve patient care, and streamline operations. The healthcare and wellness industry is rapidly leveraging digital platform development to expand its service offerings and reach a wider audience.

Our client, a prominent US-based healthcare and wellness company specializing in addiction recovery, sought to develop a comprehensive digital platform. They aimed to connect individuals seeking sober living arrangements with facility owners offering such services while expanding their reach and enhancing user experience.

Explore how we helped the client develop a user-friendly platform accessible via PWA and iOS sober living app to cater to a wide audience, including both individuals seeking addiction recovery and facility owners.

A US-based healthcare and wellness company in the addiction recovery sector wanted to develop a comprehensive sober living application. The goal was to connect individuals on their addiction recovery journey with diverse sober living facility owners while also expanding service offerings to include Detox, Intensive Outpatient Programs (IOP), Partial Hospitalization Programs (PHP), and Residential facilities. Additionally, the client sought to implement numerous features to improve user accessibility and streamline the onboarding process for both seekers and facility owners.

We used our practice-proven expertise in healthcare technology to develop the PWA and iOS sober living app to help clients increase user engagement and reach a broader user base.

• Limited accessibility: The existing application lacked multi-platform support, restricting user reach.
• Lack of dashboard: The absence of comprehensive reporting and analytics capabilities made obtaining actionable insights and tracking key metrics challenging.
• Complex onboarding: User registration processes were cumbersome for both seekers and facility owners.
• Insufficient facility information: The platform lacked detailed insights about recovery centers and their offerings.
• Absence of credibility indicators: There was no system to verify and showcase the legitimacy of listed facilities.

We partnered with our healthcare and wellness industry client for comprehensive sober living digital platform development tailored to their needs. We developed an iOS app and PWA to ensure broad accessibility. The front end was built using React.js and Next.js, enabling responsive and dynamic user interfaces. For the back end, we utilized Node.js, supported by MongoDB for data storage, providing a scalable and efficient solution. We further leveraged AWS to ensure robust performance, scalability, and security.

Our development approach incorporated a build-measure-learn feedback loop, ensuring the platform was continuously refined based on user feedback. This comprehensive solution addressed the client’s immediate challenges and laid the foundation for future growth, empowering the organization to expand its impact in the addiction recovery and mental health industry.

Key Components of The Solution

Powerful Search and Filtering Capabilities

As per the client’s requirement, we included extensive search functionality that allows seekers to find suitable facilities instantly. We also enabled advanced filtering options based on facility type, location, amenities, etc. This refined search parameters and intuitive sorting mechanism in the sober living software provide the end-user with a user-friendly interface to narrow their search options efficiently.

Streamlined Onboarding

We developed an intuitive and efficient user registration process for both seekers and facility owners. The new platform collects essential information such as first name, last name, country, and company name in a user-friendly interface, all while ensuring HIPAA compliance. This streamlined approach reduces friction in the sign-up process, encouraging more users to join the platform while ensuring the collection of necessary data for personalized experiences.

Enhanced Facility Profiles

The solution allows facility owners to create comprehensive profiles for their centers across all facility types (Detox, IOP, PHP, Residential, and Sober Living). These enhanced profiles include detailed information about services offered, insurance partnerships, staff qualifications and experience, treatment approaches, and specific house rules. This depth of information helps seekers make more informed decisions and increases transparency in the recovery process.

Subscription Model

We implemented a flexible subscription system for facility owners, offering both basic and pro plans with monthly or yearly payment options. The system includes an auto-renewal feature for convenience, ensuring uninterrupted service for subscribed facilities.

Secure Payments

We integrated Stripe, a robust third-party payment platform, to handle subscription charges securely. This integration ensures safe transactions for all users and provides real-time payment status tracking while also maintaining HIPAA compliance for sensitive data.

Verification System

The client wanted to enhance the trust and credibility factor, so we introduced a verification badge feature. Upon approval, facility owners can request verification, which displays a badge on their profile. This system helps seekers identify reputable facilities more easily and encourages facility owners to maintain high standards of care and transparency.

Push Notifications

We implemented an advanced notification system to support our client’s primary focus on enhancing community building and user engagement. This system allows administrators to configure and schedule targeted notifications based on specific criteria. Users receive timely updates about new facilities, subscription changes, or important platform announcements, enhancing overall user experience and retention.

Personalized Dashboards

Custom dashboards were developed for both facility owners and administrators to offer comprehensive reporting and analytics capabilities. These dashboards provide relevant insights and key performance indicators (KPIs) specific to each user type. Facility owners can track metrics such as profile views, inquiries, and subscription status to make informed decisions and optimize the visibility and engagement of their facility. Administrators can access platform-wide data, including user growth, subscription revenues, and verification requests, to monitor the platform seamlessly. These personalized analytics tools empower users to make data-driven decisions and optimize their platform use.

• 40% expansion in user base
• 25% increase in user trust
• 35% growth in revenue
• 50% improvement in user engagement
• 30% improvement in back-office productivity

A leading US-based healthcare and wellness company focusing on addiction recovery and rehabilitation services

• PWA & iOS
• React.js & Next.js
• Node.js
• MongoDB
• AWS