Online Event Ticket Reservation App
For an event ticketing company looking to streamline their commercials & customer experience
About
The customer wanted to simplify the ticket booking experience and enable their partners to leverage the maximum commercial benefits. They wanted to develop a robust platform that enables seamless management of event ticket-booking for multiple events & generates accurate reports to keep a track of registrants vs attendees. Further, they were also looking to include a smart scanning interface to verify & validate ticket enrolment.
Capability
Product Engineering
Industry
Media & Entertainemnt
Region
New Zealand
Key Features
The developed event ticket-booking mobile platform offers the client complete control over slot reservations, booking management & concurrent event handling. This was with an easier mechanism to search & book tickets. The app accepts reservations online and enables remote management of bookings for activities, events, and tours.
Secured booking process
Hassle-free ticket booking with secure features like one-time password, tokenization, secured payment, point-to-point encryption, and out-of-band authentication
Comprehensive platfrom
Single platform for scheduling, managing, and ticketing with an easy view of bookings & calendars
Advanced Reporting
Inbuilt basic reporting and analytics to monitor & extract average booking lead time, total bookings, avg. ticket value, ticket turnover, show/no-show, event-wise reports, and more
Channel management
Seamless integration with existing and popular third-party platforms to accept bookings, manage appointments and reduce hassle for the end customers
Challenges
- Management of massive bookings and multiple events especially during peak time
- The complexity of managing payment gateways, online verification, scanning, and authenticity protocols
- Lack of managing concurrent events at a single time
- Lack of attendee intelligence and measurement of ROI
Solution
We utilized React Native to develop the ticketing mobile application to be used by end users & event partners. This offered a smooth and responsive user interface, while significantly reducing load time. The backend technologies for this app comprised Laravel and the frontend was managed with React Native & Node.js. The data exchange across the application was managed with MySQL.
Customer-facing mobile application
- Enables users to check slot availability and purchase tickets online and can also generate a private link for VIP tickets that can be sold outside of the “can be booked” tickets bucket
- Generation of gate tickets with printer integration to track the sales on the gates on the day of the event using a thermal printer
Ticket scanning application
- Interacts with the original front-end ticketing platform and processes scanned details
- Information scanned by the hand-held devices from barcode or QR code viz. booking person details, event details, payment status, and more are processed in real-time
Administration module
- The web interface with React Native verifies registered users to enable performing back-office initiatives, such as updating event schedules, assigning ticket quotas
- Enabled basic analytics to generate reports, track ticket sales & payments
Payment integration
- The app was integrated with payment enablers as per the client’s need to offer full or EMI-based payments on credit/debit cards
Technologies Used
Project Snapshots
10,000+
users booking across multiple events concurrently at any peak time
60%
increase in ticket bookings and confirmations with enhanced UI
0
duplicate bookings and no overselling of tickets
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