User-Friendly Homecare Provider Portal
For a UK-Based healthcare service provider to deliver affordable, quality geriatric care
About
As a revolutionary care providing company, the client wanted to develop an ideal home care portal to act as a marketplace for carers & care seekers. The solution should help older adults to search, shortlist, pay, and receive care from the caregivers of their choice.
Capability
Digital Services
Industry
Healthcare
Country
UK
Key Features
Rishabh developed an intuitive web-based portal supported by a mobile app to help the adults (60 and older) search, shortlist and hire affordable & suitable carers. At the same time, the platform provided opportunities for the carers to increase their clientele and hence business.
Sleek interface
Elder-friendly design allows geriatrics for a comfortable & secure signup to search for caregivers in their locality with various filtering options such as gender preference, experience and care type with ratings & reviews
Smooth communication
24×7 coordination through in-built messaging between the carer and client with a secure information exchange
Workflow management
Streamlined validation of care providers along with on-the-go creation of contracts that details the hours of work tasks as per the shift
Faster payments
Instant payouts, even on weekends and holidays, through payment mechanism for caregivers for immediate payment after the care shift or contract is over
Challenges
- Difficult to map the right user experience for the elderly care seekers
- Manual and complicated agreement processes
- No digital mechanism for verifying care provider’s certification & qualification documents
- No solution to help manage low cost of geriatrics care while maintaining good agent commission
Solution
We developed a Drupal-based solution that eliminates the time gap of finding the right carers for the elderly by almost 90%. The solution ticked off all the criteria of being new-age, smart & user-friendly.
Mobile apps
The cross-platform mobile apps targeted for Android & iOS platforms made it easy for both the care providers & care seekers to connect and get the last mile accessibility
Caregiver profile validation
Two-level online reference check of carer’s contracts, DBS & PVG checks, work validity to offer the best of carer services
Caregiver’s dashboard
Live web-based dashboard with color-coded tags for shift status and weekly/daily view option assists care providers to stay on schedule and monitor geriatric care to take on necessary actions
Admin panel
Helps review, approve/reject carer application, manage their accounts & client profiles and handle all administrative tasks while using CRM, analytics like tools to grow the business value
Technologies Used
Project Snapshots
50%
reduction in operational costs
Two-step
contract builder
80%
improvement in senior care
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