Ecommerce Solution Development & Maintenance Services
For a UK-based cloud solution provider serving 1000+ retail brands across the globe
About
The client was seeking a customized commerce solution that could serve as a single platform between retail enterprises and their end-customers. This would help streamline the buying processes and build brand reputation through a transparent approach. As part of the mandate, they needed to develop a first-of-a-kind eCommerce platform and continuously improve its functionality by adding new, engaging features.
Capability
Enterprise Application Services
Industry
Retail
Country
UK
Key Features
A unified platform helps deliver fluid omnichannel experiences enabling meaningful customer relationships, smoother business processes, and improved sales.
Personalized reach
Personalized offers and discounts to customers at every touchpoint to motivate purchase while earning loyalty that eventually drive sales & profits
Merchandising
Equip retailers with right pricing, distribution channels, and up-sell or cross-sell merchandise to delight customers and maximize business efficiency
Increased transparency
Provide accurate, verified, and timely updates through constant first line support to enable data transparency and hence better decisions
Actionable analytics
Leverage enterprise-wide data to analyze buyer trends and market forecasts for actionable insights and tighter control
Challenges
- Siloed channels impacting inventory & order management
- Lack of processing of large volume of data streaming from multiple sources
- Inability to do enhancements and modifications without affecting system performance
- Restricted agility and flexibility of the in-house team to act on customer requirements
- High risk of data theft & hacking
Solution
The unified solution helped the client simplify omnichannel retailing with total control over customer engagement, order & product management, and business analytics to elevate shopping experiences and increase profitability.
Agile approach
Developed the solution that met the rapid and changing needs of our client by applying agile methodology practices and standards
Order management
Developed a centralized module to manage all orders and inventory across various touchpoints with real-time assignments, prioritizations, and status updates
Integrations
Unified various payment gateways, built & integrated advanced search & promotion elements, implemented CRM integration and other 3rd party APIs to deliver a comprehensive solution
GDPR compliance implementation
Careful planning and integration of data security standards & protocols ensured adherence to all the GDPR compliance requirements
Technologies Used
Project Snapshots
25%
increase in enterprise customers
~40%
reduction on daily data processing time
20%
annual growth supported
Have a Project in Mind?
+1-877-747-4224
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sales@rishabhsoft.com
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